Refund and Return Policy

Refund and Return Policy - ShineHype

At ShineHype, we prioritize customer satisfaction. If you're not completely happy with your purchase, our refund and return policy is designed to ensure a smooth and hassle-free process.

1. Return Policy

If you wish to return a product, please ensure the following conditions are met:

Eligibility for Return:

The return request must be submitted within 30 days of receiving the product.
The product must be unused, in its original condition, and in its original packaging.
Any accessories or gifts included with the product must also be returned.

2. Refund Policy

Once the return is approved, the refund will be processed as follows:

Refunds will be issued to the original payment method (e.g., bank transfer or wallet balance).
It may take 7-10 business days for the refund to reflect in your account.

3. Steps to Initiate a Return or Refund

To request a return or refund, please follow these steps:

Step 1: Contact our customer support team via Gmail : shinehype0@gmail.com or WhatsApp us at +92 3227800573.
Step 2: Provide your order number and details of the issue.
Step 3: Ship the product to the address provided by our team (for approved returns).
Step 4: Once we receive the product and verify its condition, the refund or exchange process will be initiated.

4. Exchange Policy

If you wish to exchange your product for a different size, color, or design:

The exchange request must be submitted within 7 days of receiving the product.
Exchanges are subject to product availability. If the desired product is out of stock, you can opt for a refund or store credit.

5. Shipping Charges

The shipping cost for returns or exchanges will be borne by the customer unless the product is defective or incorrectly delivered.
For defective or incorrect items, we will cover the shipping charges.

6. Important Notes

Please ensure proper packaging of the product during the return process to avoid any damage during transit.
The final decision on the approval of returns and refunds rests with our team after inspection.

Contact Us

For any questions or concerns, feel free to reach out to us:

Email: shinehype0@gmail.com
Phone: +92 3227800573.